 Inbound
Services
(Your client calls us)
Our inbound services let
you acquire more Customers
and orders by professional
attention. You will reduce
operating expenses and
increase revenue.
We help you gain more
customers and grow your
customer base. We utilize
a dedicated team of Spanish
live operators and program
managers to process calls
and integrate Interactive
Voice Response (IVR) and/or
Internet services to sell
your products.
With over 10 years of
experience in call center
services, CBC has developed
the most efficient combination
of operators, service
and technology to meet
your specific needs.
Your
advantage using our Spanish
inbound call center services
- Dedicated staff trained
on your product
- experience in selling
products in the Spanish
and Latin American market
- Full integration of
services delivers cost-effective
solutions
- Sophisticated data-capture
capabilities and database
integration (CRM)
- Consolidated reporting
to help you analyze
your acquisition efforts
- customers requests
are handled efficiently
- Higher revenues by
using our operators
overseas
- increasing the loyalty
and satisfaction of
your current customers.
Some
of the services we provide
- Customer Service (Product
Inquiries)
- Order Processing
- Shopping Assistance
- Delivery requests
- Technical Support
- Contract inquiries
- Billing Inquiries
& Payment Processing
& Account Status
- Account 4pdates &
PIN Problems
- Web-based services,
including: e-mail processing
& management, click-to-chat,
VoIP
Also
see: Outbound
Customer Acquisition
This
services are provided
in the following bussiness
areas
- Consumer & Industrial
Goods
- Retail
- Communication Services
- Credit Card Services
- E-Commerce
- Financial Services
- Healthcare
- Insurance
- Pharmaceutical
- Transportation
- Travel & Hotel
Booking
- Utilities
Every of our operators
knows that our clients
business success depends
on him and that his job
depends on the customers
satisfaction. That’s why
we work so hardto achieve
our client objectives
and maintain excellence
in all areas of our operations.
We sit together with
each of our customers
getting to know his objektives
and marketing strategy.
According to this individual
information we select
the most effective call
center solution and generate
operator scripts meeting
best our clients needs.
E-mail: Contact
 For
Spanish click here
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